Frequently asked.

Every piece is handmade from natural stones: dyed jade, dyed crystal, rose quartz and others, shaped and polished by hand. Because they are natural and dyed, no two pieces are ever exactly the same. The slight differences in shade are not imperfections. They are what makes yours yours.

All clasps are stainless steel lobster clasps.

The stones are natural and dyed, which means water can affect the colour over time. Your necklace can handle it, but for a longer life we recommend taking it off before swimming or showering.

We ship within 2–3 working days after payment is confirmed. Delivery within the Netherlands typically takes 1–2 business days. For the rest of Europe, please allow up to 7 days for your package to arrive.

We accept iDEAL, Visa, Mastercard, Apple Pay and Google Pay.

Yes. Within 14 days of receiving it, as long as the piece is unworn. For returns, please email support@jueclub.com.